8 general skills or competencies (Job family competencies) for Healthcare Service Line Director
Skill definition-Applying and integrating moral values in medical practices to support healthcare decision-making.
Level 1 Behaviors
(General Familiarity)
Describes the process of reporting incidents that do not align with our medical ethics guidelines.
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Level 2 Behaviors
(Light Experience)
Handles patient information with confidentiality to show respect to privacy within constraints of the law.
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Level 3 Behaviors
(Moderate Experience)
Provides legal prescription of medical drugs to avoid harmful effects to the patient.
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Level 4 Behaviors
(Extensive Experience)
Manages hospital ethical teams to acquire proper knowledge of our organization's laws, standards of practice, and professional conduct.
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Level 5 Behaviors
(Mastery)
Keeps abreast of trends in medical ethics affecting health care operations to integrate new standards and values.
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Skill definition-Applying laws and rules protects patients with appropriate medical care and humane treatment.
Level 1 Behaviors
(General Familiarity)
Explains the rights of patients in the institution's rules and regulations to maintain quality medical care.
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Level 2 Behaviors
(Light Experience)
Provides a copy of the patient's medical records and explains the content to them.
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Level 3 Behaviors
(Moderate Experience)
Conducts inspections of health care facilities to maintain a safe environment for patients.
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Level 4 Behaviors
(Extensive Experience)
Oversees all doctor-to-patient communication to adhere to any new patient rights law.
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Level 5 Behaviors
(Mastery)
Creates a general care plan to address the identified patient needs and comply with patients' right to quality treatment.
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10 soft skills or competencies (core competencies) for Healthcare Service Line Director
Skill definition-Applying business intelligence to monitor and manage overall business performance towards goals.
Level 1 Behaviors
(General Familiarity)
Explains the integral role business performance management plays in an organization.
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Level 2 Behaviors
(Light Experience)
Gathers and compiles BPM-based data about our organization for quantitative information.
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Level 3 Behaviors
(Moderate Experience)
Encourages staff to create alternative ideas or solutions after an unsuccessful initial approach.
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Level 4 Behaviors
(Extensive Experience)
Manages the dashboard displaying the business performance via reports, KPIs, and other indicators.
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Level 5 Behaviors
(Mastery)
Drives the optimization of performance reporting structures and repeatable processes.
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Skill definition-Applying specific policies, tools and practices to plan and prepare projected revenues, expenses, cash flows, and capital expenditures.
Level 1 Behaviors
(General Familiarity)
Describes the procedures for capital and expense allocation and budgeting.
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Level 2 Behaviors
(Light Experience)
Gathers financial data to help support management in budgeting analysis and forecasting.
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Level 3 Behaviors
(Moderate Experience)
Prepares and reviews the annual budgeting process to ensure effective and efficient budgeting.
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Level 4 Behaviors
(Extensive Experience)
Evaluates past decisions on budgetary considerations to improve the budgeting process.
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Level 5 Behaviors
(Mastery)
Establishes operating procedures to guide the consistency and repeatability of our budgeting processes.
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Summary of Healthcare Service Line Director skills and competencies
There are 0 hard skills for Healthcare Service Line Director.
8 general skills for Healthcare Service Line Director, Medical Ethics, Patient Rights, Clinical Policies and Standards, etc.
10 soft skills for Healthcare Service Line Director, Business Performance Management, Budgeting, Planning and Organizing, etc.
While the list totals 18 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Healthcare Service Line Director, he or she needs to be skilled in Business Performance Management, be skilled in Budgeting, and be skilled in Planning and Organizing.